FAQ

How much will it cost to ship my order?

The cost for shipping within Sweden is 59 SEK and your order will be delivered by DHL to your nearest Service Point. The cost for international shipping varies depending on weight and country for delivery. You can always see the actual cost before you complete your order.

Do you ship internationally?

We ship orders to all over the world. The cost for international shipping varies but you can always see the actual shipping cost before you complete your order.

When will you send my order?

We will always send your package as quickly as possible, at the latest within 3-5 working days.

When will I receive my order?

Your order will be delivered 1-3 days after the date we send it.

How do I track my order?

You can track your package by the shipping number you get when your order is sent from us. Use the following links:
DHL Service Point (Sweden):
DHL Express (international):
UPS xxxx

What payment methods are accepted?

As a private customer you pay your order with MasterCard or VISA card when you place your order. Business customers who have applied for and got an account and login to place orders have also the possibility to pay through invoice.

RETURNS & REFUNDS

What is your refund and return policy?

Please contact us by email as soon as possible if you want to change something in your order. If the package is not already sent we will try to solve your requests.

Can I cancel my order?

You can cancel an order as long as it is not already sent from us. Please contact us by email as soon as you change your mind about your order.

My package was damaged when I received it, what do I do?

To make a complaint to the shipping company we need you to send pictures of the damaged package and the damaged products to our email address. We will send you new products without any extra cost as soon as we have approved the shipping damage.

I received the wrong product, what do I do?

If you received the wrong product please contact us by email. We will send you a return shipping label and send you the right product when you have returned what you got wrong.

Can I return an item purchased online in katarinahamilton webshop?

If you want to return something, change product or make a complaint you can also visit the Moderna Museet shop in Stockholm.

TERMS & CONDITIONS

Prices

All prices in katarinahamilton webshop are in Swedish crowns SEK and include Swedish VAT. In case of price changes the customer will receive the price given at the time the order was placed.

Order confirmation

An automatic order confirmation will be sent to the e-mail address listed on the order. The order number on this confirmation should be indicated in all correspondence with ARTEKIA • katarinahamilton regarding the order in question.

Delivery time

We ship orders on a continual basis and in normal circumstances your order will be shipped at the latest within 3-5 working days. ARTEKIA • katarinahamilton will not take responsibility for delays caused by the postal carriers.

Freight charges

You will be able to see the freight charges in your shopping cart at the time of check out before you confirm your order. Please note that the customer is responsible for all customs or any other charges imposed by the country to which the order is shipped. Observe that extra custom fees may apply outside the EU.

Unclaimed deliveries

We retain the right to charge a minimum of 200 SEK for packages not claimed by the customer and returned to us. The charge is to cover costs for return freight and handling.

Returns and exchanges

You have the right to return or exchange your purchase within 14 days of receiving your package. Sale priced merchandise excluded. Returns or exchanges will only be accepted for products in unopened and un-used condition. Please contact us before returning any products. Return shipments are the sole responsibility of the customer. The customer is responsible for all costs, regulations and arrangements. ARTEKIA • katarinahamilton will not refund customs or any other charges added by the country to which the order has been shipped.

Cookies

The website uses cookies but retains no personal information. A cookie is a small text file which is stored on your computer when you visit a website. The next time you visit the website the web reader use this information to show the pages according to your installations. If you do not want cookies to be stored on your computer and choose to turn off this function ARTEKIA • katarinahamilton webshop will not be able to be shown correctly and you will unfortunately not be able to shop from us.

Copyright

All photographs and material on ARTEKIA • katarinahamilton webshop are protected by international copyright law and may only be reproduced with written consent of ARTEKIA • katarinahamilton.

Additional information

You must be 18 years old to place an order from ARTEKIA • katarinahamilton webshop. Minors must have permission in writing from a legal guardian or otherwise risk prosecution. We aim to present the most recent, accurate and reliable information on our website at all times. However, there may be instances of incomplete data, typographical error or inaccuracies. We cannot guarantee that a photograph depicts the product exactly. Though we apologize for any inconvenience these errors may incure, we reserve the right to amend or update product information at any time, without prior notice. ARTEKIA • katarinahamilton reserves the right to refuse or cancel any orders placed on merchandise listed at the incorrect price.

Customer information

Customer information is stored at the time of order placement in our register. This information is only intended to improve the contact between us and the customer and no information will be released outside ARTEKIA • katarinahamilton